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Year : 2021  |  Volume : 13  |  Issue : 5  |  Page : 435-440

Factors associated with preferences for ambience and human resources among adult patients during dental office care: A logistic regression study

1 Department of Master in Senior Management and Health Services, Universidad Científica del Sur, Lima, Peru
2 Division of Orthodontic, School of Dentistry, Universidad Científica del Sur, Lima, Peru
3 Postgraduate Department, Faculty of Health of Sciences, Universidad Científica del Sur, Lima, Peru

Correspondence Address:
Dr. Frank Mayta-Tovalino
Postgraduate Department, Faculty of Health of Sciences, Universidad Cientifica del Sur, Av. Paseo de la República 5544, Miraflores 15074, Lima.
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/JIOH.JIOH_120_21

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Aim: Focussing on adult patients, this study evaluated the factors associated with preferences for ambience and human resources when receiving care at dental offices in Peru. Materials and Methods: We conducted an observational, retrospective, and analytical analysis of data previously obtained through an anonymous survey among Peruvian patients (n = 618) who visited an American Dental Center in Lima, Peru between 2018 and 2020. The statistical analyses were conducted using the frequencies and percentages of each preference, whereas a χ2 test and logistic regression were used to identify the factors associated with patient preferences (significance determined at P < 0.05). Results: Preferences were expressed at a rate of 80.9%, with the highest frequencies found for appointment time (91.7%), the delegation of certain functions to assistant personnel (89%), and environmental privacy (89%). Further, the logistic regression model showed that only age influenced the day of the week on which respondents preferred to receive care (odds ratio = 0.97, confidence interval: 0.95–0.98, P < 0.001). Conclusion: Respondents reported strong preferences for several elements related to ambience and human resources while receiving care at dental offices, including the professional ratings/genders of service providers and available amenities.

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